What does LEVEL 2 include?

LEVEL 2 builds on all of the features of LEVEL 1 and extends the services, offering extended warranty and advanced hardware replacement in the case of an issue with a Lantronix device in the field.

Which product does this subscription cover?

This subscription is sold against Lantronix part number SGX5150123JS.

Lantronix LEVEL 2 Three-Year Extended Warranty and Technical Support for SGX5150123JS

Name: Lantronix SGX5150123JS-L2Y3 — LEVEL 2 Three-Year Extended Warranty
Brand: Lantronix
SKU: SGX5150123JS-L2Y3
Price: 182.15 USD
Availability: InStock

Lantronix|

MPN: SGX5150123JS-L2Y3

Digital Delivery

$182.15$184.80

Ships from and sold by A5 IT

Available to order — delivered electronicallyLicence keys and support contracts are issued by email after purchase

Authorized Dealer — Full manufacturer warranty

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Key Features

Online Help Service
Help Ticket Portal
Phone Support 24/7
4-Hour Ticket Response
Technical Account Team
Configuration Assistance
Software Updates
Extended Limited Lifetime Warranty

LEVEL 2 Technical Services covers the SGX5150123JS for 3 years. It includes everything in LEVEL 1 — 24/7 phone support, a four-hour ticket response commitment, a dedicated technical account team, configuration assistance and software updates — and extends it with an extended limited lifetime warranty and advanced hardware replacement. Lantronix LEVEL Technical Services provides dedicated technical support experts to assist your team with technical challenges you may encounter with your out-of-band solution. Advanced hardware replacement keeps a failed unit from becoming an extended outage.

Ideal For

Protecting a production SGX5150123JS deployment for 3 years
Teams that need a guaranteed four-hour ticket response
Budgeting support and warranty coverage up front with the hardware
Sites where a failed unit must be replaced without waiting on an RMA

Why This Product

1Adds extended limited lifetime warranty over LEVEL 1
2Adds advanced hardware replacement over LEVEL 1
33-year term

Lantronix LEVEL 2 Three-Year Extended Warranty and Technical Support for SGX5150123JS

Key Features

Ideal For

Why This Product

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FIVE-YEAR SUBSCRIPTION FOR EXTENDED WARRANTY AND TECHNICAL SUPPORT FOR DEVICES. THE LEVEL 2 SERVICE PROVIDES AN EXTENDED WARRANTY WITH ADVANCED REPLACEMENT AND TECHNICAL SUPPORT.