Key Features
- Online Help Service
- Help Ticket Portal
- Phone Support 24/7
- 4-Hour Ticket Response
- Technical Account Team
- Configuration Assistance
- Software Updates
- Maintain support continuity with a five-year technical support term for eligible Lantronix devices
LEVEL 1 Technical Services covers the PS-AC-920-NA for 5 years. LEVEL 1 provides a comprehensive set of hardware, software and 24/7 direct technical support. Dedicated technical support specialists work with your team on device onboarding, configuration, software updates, real-time troubleshooting and remediation.
Coverage includes the online help service and help ticket portal, 24/7 phone support with a four-hour ticket response commitment, a technical account team, configuration assistance and software updates.
Ideal For
- Protecting a production PS-AC-920-NA deployment for 5 years
- Teams that need a guaranteed four-hour ticket response
- Budgeting support and warranty coverage up front with the hardware
Specifications
| Term | 5 years |
| Phone Support | 24/7 |
| Service Level | LEVEL 1 |
| Covered Product | PS-AC-920-NA |
| Ticket Response | 4-hour |
| Software Updates | Included |
| Technical Account Team | Included |
| Configuration Assistance | Included |
Frequently Asked Questions
What does LEVEL 1 include?▾
LEVEL 1 provides a comprehensive set of hardware, software and 24/7 direct technical support, including the help ticket portal, four-hour ticket response, a technical account team, configuration assistance and software updates.
Which product does this subscription cover?▾
This subscription is sold against Lantronix part number PS-AC-920-NA.
How long is the term?▾
Five years from activation.
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