What does LEVEL 1 include?

LEVEL 1 provides a comprehensive set of hardware, software and 24/7 direct technical support, including the help ticket portal, four-hour ticket response, a technical account team, configuration assistance and software updates.

Which product does this subscription cover?

This subscription is sold against Lantronix part number EDS3016PR1NG.

Lantronix LEVEL 1 One-Year Technical Support for EDS3016PR1NG

Name: Lantronix EDS3016PR1NG-L1Y1 — LEVEL 1 One-Year Technical Support
Brand: Lantronix
SKU: EDS3016PR1NG-L1Y1
Price: 73.06 USD
Availability: InStock

Lantronix|

MPN: EDS3016PR1NG-L1Y1

Digital Delivery

$73.06$74.13

Ships from and sold by A5 IT

Available to order — delivered electronicallyLicence keys and support contracts are issued by email after purchase

Authorized Dealer — Full manufacturer warranty

Key Features

Online Help Service
Help Ticket Portal
Phone Support 24/7
4-Hour Ticket Response
Technical Account Team
Configuration Assistance
Software Updates
Reduce downtime with 24x7 technical phone support

LEVEL 1 Technical Services covers the EDS3016PR1NG for 1 year. LEVEL 1 provides a comprehensive set of hardware, software and 24/7 direct technical support. Dedicated technical support specialists work with your team on device onboarding, configuration, software updates, real-time troubleshooting and remediation. Coverage includes the online help service and help ticket portal, 24/7 phone support with a four-hour ticket response commitment, a technical account team, configuration assistance and software updates.

Ideal For

Protecting a production EDS3016PR1NG deployment for 1 year
Teams that need a guaranteed four-hour ticket response
Budgeting support and warranty coverage up front with the hardware

Why This Product

124/7 direct technical support and software updates
2LEVEL 2 adds extended warranty and advanced hardware replacement
31-year term

Lantronix LEVEL 1 One-Year Technical Support for EDS3016PR1NG

Key Features

Ideal For

Why This Product

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FIVE-YEAR SUBSCRIPTION FOR EXTENDED WARRANTY AND TECHNICAL SUPPORT FOR DEVICES. THE LEVEL 2 SERVICE PROVIDES AN EXTENDED WARRANTY WITH ADVANCED REPLACEMENT AND TECHNICAL SUPPORT.