Key Features
- Online Help Service
- Help Ticket Portal
- Phone Support 24/7
- 4-Hour Ticket Response
- Technical Account Team
- Configuration Assistance
- Software Updates
- Protect uptime with 24/7/365 technical support for Lantronix devices
Ideal For
- Protecting a production SGX5150123ES deployment for 5 years
- Teams that need a guaranteed four-hour ticket response
- Budgeting support and warranty coverage up front with the hardware
Specifications
| Term | 5 years |
| Phone Support | 24/7 |
| Service Level | LEVEL 1 |
| Covered Product | SGX5150123ES |
| Ticket Response | 4-hour |
| Software Updates | Included |
| Technical Account Team | Included |
| Configuration Assistance | Included |
Documentation
SGX 5150 – Product Brief
SGX 5150 – Product Brief (A4)
CERTIFICATION, UL, SGX 35xx 51xx UL 1,000 KB View
Environmental Certs RoHS and REACH_SGX5150 & SGX 5150-MD
Cert, RoHS3 FM-409rA, SGX 5150
Cert, REACH FM-409rA, SGX 5150
CERTIFICATION, CB, SGX 51xx 35xx CB
CERTIFICATION, BABT RED000452 i03 (EU NB Type Examination Certificate), SGX 5150 CE
Frequently Asked Questions
What does LEVEL 1 include?▾
LEVEL 1 provides a comprehensive set of hardware, software and 24/7 direct technical support, including the help ticket portal, four-hour ticket response, a technical account team, configuration assistance and software updates.
Which product does this subscription cover?▾
This subscription is sold against Lantronix part number SGX5150123ES.
How long is the term?▾
Five years from activation.
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