Key Features
- Online Help Service
- Help Ticket Portal
- Phone Support 24/7
- 4-Hour Ticket Response
- Technical Account Team
- Configuration Assistance
- Software Updates
- Maintain service continuity with one-year technical support coverage
Ideal For
- Protecting a production SGX51501M2ES deployment for 1 year
- Teams that need a guaranteed four-hour ticket response
- Budgeting support and warranty coverage up front with the hardware
Specifications
| Term | 1 year |
| Phone Support | 24/7 |
| Service Level | LEVEL 1 |
| Covered Product | SGX51501M2ES |
| Ticket Response | 4-hour |
| Software Updates | Included |
| Technical Account Team | Included |
| Configuration Assistance | Included |
Documentation
SGX 5150 MD Product Brief
SGX 5150 MD – Product Brief (A4)
SGX 5150 MD – System Integrator Product Brief (A4)
SGX 5150 MD – System Integrator Product Brief
Lantronix IoT Healthcare Brochure
CERTIFICATE, SGX 5150 MD, CSA CSA
Environmental Certs RoHS and REACH_SGX5150 & SGX 5150-MD
Cert, MTBF ENVIRONMENTAL CERT REV A, SGX 5150 MD
Frequently Asked Questions
What does LEVEL 1 include?▾
LEVEL 1 provides a comprehensive set of hardware, software and 24/7 direct technical support, including the help ticket portal, four-hour ticket response, a technical account team, configuration assistance and software updates.
Which product does this subscription cover?▾
This subscription is sold against Lantronix part number SGX51501M2ES.
How long is the term?▾
One year from activation.
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