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Lantronix
Lantronix LEVEL 1 Technical Services subscription

Lantronix SGX51501M2US-L1Y5 — LEVEL 1 Five-Year Technical Support

Lantronix|

MPN: SGX51501M2US-L1Y5

Digital Delivery
$193.28

Ships from and sold by A5 IT

Available to order — delivered electronicallyLicence keys and support contracts are issued by email after purchase
New, with full manufacturer warranty

Key Features

  • Online Help Service
  • Help Ticket Portal
  • Phone Support 24/7
  • 4-Hour Ticket Response
  • Technical Account Team
  • Configuration Assistance
  • Software Updates
  • Maintain device uptime with 24/7/365 technical support
LEVEL 1 Technical Services covers the SGX51501M2US for 5 years. LEVEL 1 provides a comprehensive set of hardware, software and 24/7 direct technical support. Dedicated technical support specialists work with your team on device onboarding, configuration, software updates, real-time troubleshooting and remediation. Coverage includes the online help service and help ticket portal, 24/7 phone support with a four-hour ticket response commitment, a technical account team, configuration assistance and software updates.

Ideal For

  • Protecting a production SGX51501M2US deployment for 5 years
  • Teams that need a guaranteed four-hour ticket response
  • Budgeting support and warranty coverage up front with the hardware

Specifications

Term5 years
Phone Support24/7
Service LevelLEVEL 1
Covered ProductSGX51501M2US
Ticket Response4-hour
Software UpdatesIncluded
Technical Account TeamIncluded
Configuration AssistanceIncluded

Documentation

SGX 5150 MD Product Brief

SGX 5150 MD – Product Brief (A4)

SGX 5150 MD – System Integrator Product Brief (A4)

SGX 5150 MD – System Integrator Product Brief

Lantronix IoT Healthcare Brochure

CERTIFICATE, SGX 5150 MD, CSA CSA

Environmental Certs RoHS and REACH_SGX5150 & SGX 5150-MD

Cert, MTBF ENVIRONMENTAL CERT REV A, SGX 5150 MD

Frequently Asked Questions

What does LEVEL 1 include?▾

LEVEL 1 provides a comprehensive set of hardware, software and 24/7 direct technical support, including the help ticket portal, four-hour ticket response, a technical account team, configuration assistance and software updates.

Which product does this subscription cover?▾

This subscription is sold against Lantronix part number SGX51501M2US.

How long is the term?▾

Five years from activation.

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