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Lantronix
Lantronix LEVEL 2 Technical Services subscription

Lantronix SGX5150225US-L2Y1 — LEVEL 2 One-Year Extended Warranty and Technical Support

Lantronix|

MPN: SGX5150225US-L2Y1

Digital Delivery
$75.72

Ships from and sold by A5 IT

Available to order — delivered electronicallyLicence keys and support contracts are issued by email after purchase
New, with full manufacturer warranty

Key Features

  • Online Help Service
  • Help Ticket Portal
  • Phone Support 24/7
  • 4-Hour Ticket Response
  • Technical Account Team
  • Configuration Assistance
  • Software Updates
  • Extended Limited Lifetime Warranty
LEVEL 2 Technical Services covers the SGX5150225US for 1 year. It includes everything in LEVEL 1 — 24/7 phone support, a four-hour ticket response commitment, a dedicated technical account team, configuration assistance and software updates — and extends it with an extended limited lifetime warranty and advanced hardware replacement. Lantronix LEVEL Technical Services provides dedicated technical support experts to assist your team with technical challenges you may encounter with your out-of-band solution. Advanced hardware replacement keeps a failed unit from becoming an extended outage.

Ideal For

  • Protecting a production SGX5150225US deployment for 1 year
  • Teams that need a guaranteed four-hour ticket response
  • Budgeting support and warranty coverage up front with the hardware
  • Sites where a failed unit must be replaced without waiting on an RMA

Specifications

Term1 year
Phone Support24/7
Service LevelLEVEL 2
Covered ProductSGX5150225US
Ticket Response4-hour
Software UpdatesIncluded
Technical Account TeamIncluded
Configuration AssistanceIncluded
Advanced Hardware ReplacementIncluded
Extended Limited Lifetime WarrantyIncluded

Documentation

SGX 5150 – Product Brief

SGX 5150 – Product Brief (A4)

CERTIFICATION, UL, SGX 35xx 51xx UL 1,000 KB View

Environmental Certs RoHS and REACH_SGX5150 & SGX 5150-MD

Cert, RoHS3 FM-409rA, SGX 5150

Cert, REACH FM-409rA, SGX 5150

CERTIFICATION, CB, SGX 51xx 35xx CB

CERTIFICATION, BABT RED000452 i03 (EU NB Type Examination Certificate), SGX 5150 CE

Frequently Asked Questions

What does LEVEL 2 include?▾

LEVEL 2 builds on all of the features of LEVEL 1 and extends the services, offering extended warranty and advanced hardware replacement in the case of an issue with a Lantronix device in the field.

Which product does this subscription cover?▾

This subscription is sold against Lantronix part number SGX5150225US.

How long is the term?▾

One year from activation.

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