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Lantronix
Lantronix LEVEL 1 Technical Services subscription

Lantronix SGX51502N2ES-L1Y3 — LEVEL 1 Three-Year Technical Support

Lantronix|

MPN: SGX51502N2ES-L1Y3

Digital Delivery
$113.40

Ships from and sold by A5 IT

Available to order — delivered electronicallyLicence keys and support contracts are issued by email after purchase
New, with full manufacturer warranty

Key Features

  • Online Help Service
  • Help Ticket Portal
  • Phone Support 24/7
  • 4-Hour Ticket Response
  • Technical Account Team
  • Configuration Assistance
  • Software Updates
  • Protects your investment and adds value with increased reliability
LEVEL 1 Technical Services covers the SGX51502N2ES for 3 years. LEVEL 1 provides a comprehensive set of hardware, software and 24/7 direct technical support. Dedicated technical support specialists work with your team on device onboarding, configuration, software updates, real-time troubleshooting and remediation. Coverage includes the online help service and help ticket portal, 24/7 phone support with a four-hour ticket response commitment, a technical account team, configuration assistance and software updates.

Ideal For

  • Protecting a production SGX51502N2ES deployment for 3 years
  • Teams that need a guaranteed four-hour ticket response
  • Budgeting support and warranty coverage up front with the hardware

Specifications

Term3 years
Phone Support24/7
Service LevelLEVEL 1
Covered ProductSGX51502N2ES
Ticket Response4-hour
Software UpdatesIncluded
Technical Account TeamIncluded
Configuration AssistanceIncluded

Documentation

SGX 5150 – Product Brief

SGX 5150 – Product Brief (A4)

CERTIFICATION, UL, SGX 35xx 51xx UL 1,000 KB View

Environmental Certs RoHS and REACH_SGX5150 & SGX 5150-MD

Cert, RoHS3 FM-409rA, SGX 5150

Cert, REACH FM-409rA, SGX 5150

CERTIFICATION, CB, SGX 51xx 35xx CB

CERTIFICATION, BABT RED000452 i03 (EU NB Type Examination Certificate), SGX 5150 CE

Frequently Asked Questions

What does LEVEL 1 include?▾

LEVEL 1 provides a comprehensive set of hardware, software and 24/7 direct technical support, including the help ticket portal, four-hour ticket response, a technical account team, configuration assistance and software updates.

Which product does this subscription cover?▾

This subscription is sold against Lantronix part number SGX51502N2ES.

How long is the term?▾

Three years from activation.

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