Lantronix EMG851000S-L2Y5 — LEVEL 2 Five-Year Extended Warranty and Technical Support
$599.25
Ships from and sold by A5 IT
Available to order — delivered electronicallyLicence keys and support contracts are issued by email after purchase
New, with full manufacturer warranty
Key Features
- Online Help Service
- Help Ticket Portal
- Phone Support 24/7
- 4-Hour Ticket Response
- Technical Account Team
- Configuration Assistance
- Software Updates
- Extended Limited Lifetime Warranty
LEVEL 2 Technical Services covers the EMG851000S for 5 years. It includes everything in LEVEL 1 — 24/7 phone support, a four-hour ticket response commitment, a dedicated technical account team, configuration assistance and software updates — and extends it with an extended limited lifetime warranty and advanced hardware replacement.
Lantronix LEVEL Technical Services provides dedicated technical support experts to assist your team with technical challenges you may encounter with your out-of-band solution. Advanced hardware replacement keeps a failed unit from becoming an extended outage.
Ideal For
- Protecting a production EMG851000S deployment for 5 years
- Teams that need a guaranteed four-hour ticket response
- Budgeting support and warranty coverage up front with the hardware
- Sites where a failed unit must be replaced without waiting on an RMA
Specifications
| Term | 5 years |
| Phone Support | 24/7 |
| Service Level | LEVEL 2 |
| Covered Product | EMG851000S |
| Ticket Response | 4-hour |
| Software Updates | Included |
| Technical Account Team | Included |
| Configuration Assistance | Included |
| Advanced Hardware Replacement | Included |
| Extended Limited Lifetime Warranty | Included |
Frequently Asked Questions
What does LEVEL 2 include?▾
LEVEL 2 builds on all of the features of LEVEL 1 and extends the services, offering extended warranty and advanced hardware replacement in the case of an issue with a Lantronix device in the field.
Which product does this subscription cover?▾
This subscription is sold against Lantronix part number EMG851000S.
How long is the term?▾
Five years from activation.
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