What does LEVEL 2 include?

LEVEL 2 builds on all of the features of LEVEL 1 and extends the services, offering extended warranty and advanced hardware replacement in the case of an issue with a Lantronix device in the field.

Which product does this subscription cover?

This subscription is sold against Lantronix part number SLC9016-16E.

Lantronix LEVEL 2 Five-Year Extended Warranty and Technical Support for SLC9016-16E

Name: Lantronix SLC9016-16E-L2Y5 — LEVEL 2 Five-Year Extended Warranty
Brand: Lantronix
SKU: SLC9016-16E-L2Y5
Price: 3991.47 USD
Availability: InStock

Lantronix|

MPN: SLC9016-16E-L2Y5

In Stock

$3,991.47$4,050.00

Ships from and sold by A5 IT

Request for QuoteCall 224-312-2244 for Sales

Ground ShippingArrives by Monday, Sep 14

Order within 12h 29m to get it by Monday, Sep 14

Authorized Dealer — Full manufacturer warranty

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Key Features

Online Help Service
Help Ticket Portal
Phone Support 24/7
4-Hour Ticket Response
Technical Account Team
Configuration Assistance
Software Updates
Extended Limited Lifetime Warranty

LEVEL 2 Technical Services covers the SLC9016-16E for 5 years. It includes everything in LEVEL 1 — 24/7 phone support, a four-hour ticket response commitment, a dedicated technical account team, configuration assistance and software updates — and extends it with an extended limited lifetime warranty and advanced hardware replacement. Lantronix LEVEL Technical Services provides dedicated technical support experts to assist your team with technical challenges you may encounter with your out-of-band solution. Advanced hardware replacement keeps a failed unit from becoming an extended outage.